As we bid farewell to this year,
cosying up in the winter sun,
with hot cocoa in our hands
gazing outside our windows,
we can’t help but look back
at what a fantastic year 2022 has been!
As we bid farewell to this year,
cosying up in the winter sun,
with hot cocoa in our hands,
gazing outside our windows,
we can’t help but look back at what a fantastic year 2022 has been!
Turned
Exotel
Exotel Turned
a never seen before birthday celebration.
We broke the shackles of Google Meet and arrived straight at Aamby Valley to witness
From last year's mission to this year’s vision!
With the ‘Power of One’ (Exotel + Ameyo + CongoAI), the idea of a full-stack customer engagement platform became a reality. It has been a gratifying and inspiring experience to see the love we have got from our customers.
And the celebrations
We’re a
telecom operator!
We bagged the PAN India ULVNO license from the Department of Telecommunications (DoT) and became India’s only business-focused virtual telecom operator.
With the license, we built
India’s first and only True Cloud contact center for enterprises! 🇮🇳
We do the heavy lifting of infrastructure and software on the cloud so that enterprises focus on engaging with customers.
4600
119828
0
Compared to last year,
we rose up to the challenge of
making this year even better.
Here’s how…
Powered
.
%
More Calls
0
0
7.5 Bn
10.7 Bn
(Thats more than the
world population!)
2022
2021
This year we connected 720 Mn people across the globe enabling over 94 Mn hours of conversations.
And we supported 38.4 Mn calls in just one day.
We also protected privacy of
with our flagship number
masking solution.
mn
0
We also protected privacy of
with our flagship number
masking solution.
mn
0
.
%
0
0
2021
Bn
0
0
.
2022
Bn
0
0
.
And Guess
the highest number of
SMSes in a day?
It's
0
0
Mn
.
Enabled businesses to send
46.5 Mn WhatsApp messages
turning into 279 Mn conversations!
250 businesses
sent a WhatsApp message every day to their customers.
Enabled businesses to send
46.5 Mn WhatsApp messages turning into 279 Mn conversations!
250 businesses
sent a WhatsApp message every day to their customers.
With a total
API hits on ExoSphere
cloud platform
Bn
%
And
software uptime
0
0
2.8 Bn
Bot Conversations
1.4 Mn
Average no. of chatbot users in a day
2.1 Bn
Queries resolved
6.16 Mn
Highest number of queries answered in a day
million man-hours
0
0
.
AI Chatbots saved
YES! We made all of this happen
While also
keeping customers
happier than ever before
74902
94%
107467
Hours spent answering customer tickets and calls
Customer Satisfaction Score
Tickets resolved
We started supporting customers via Chat
Live Chats handles
Queries resolved by bot
6350
6240
And as the monsoon drew close, it started pouring awards
We took the CX baton
across the globe
Attending 65 events across 6 countries
Interacted with over 10,000 industry leaders
All thanks to #TeamExotel
All of this was made possible by a 1044 strong team working behind the scenes located at 127 cities across India.
And we never forgot to give back
to the society!
Through #ExoCares initiative, we partnered with Diya Ghar to continue supporting quality childhood and education for the migrant children.
A lot happened and a lot needs
to be done.
The work isn’t finished,
we’ve just begun.
As we set new goals, new ambitions
We dream, we pursue & conquer all inbhibitions.
Happy New Year 2023!
A lot happened and a lot needs to be done. The work isnt’t finished,
we’ve just begun.
As we set new goals, new ambitions
We dream, we pursue & conquer all inbhibitions.
AI Chatbots saved
37.8 million
2.8 Bn
6.16
Bot Conversations
Bot Conversations
man-hours