Gesture, Art

As we bid farewell to this year,

Liquid, Petal, Art

cosying up in the winter sun,

Drinkware, Tableware, Liquid, Dishware, Cup, Serveware, Art

with hot cocoa in our hands

Azure, Rectangle, Font

gazing outside our windows,

we can’t help but look back 

at what a fantastic year 2022 has been!

Gesture, Art

As we bid farewell to this year,

Liquid, Petal, Art

cosying up in the winter sun,

Drinkware, Tableware, Liquid, Dishware, Cup, Serveware, Art

with hot cocoa in our hands,

Azure, Rectangle, Font

gazing outside our windows,

we can’t help but look back at what a fantastic year 2022 has been!

Rectangle, Violet

Turned

Exotel

Exotel Turned

a never seen before birthday celebration.

We broke the shackles of Google Meet and arrived straight at Aamby Valley to witness

Performing arts, Purple, Light, Music, Fashion, Lighting, Entertainment, Pink, Concert, Violet
Automotive lighting, Font, Electricity
Performing arts, Decoration, Entertainment
Fan, Entertainment
Font

From last year's mission to this year’s vision!

With the ‘Power of One’ (Exotel + Ameyo + CongoAI), the idea of a full-stack customer engagement platform became a reality. It has been a gratifying and inspiring experience to see the love we have got from our customers.

And the celebrations

People in nature, Social group, Arm, Happy, Sharing, Gesture, Yellow, Font, Art, Interaction

We’re a

telecom operator!

We bagged the PAN India ULVNO license from the Department of Telecommunications (DoT) and became India’s only business-focused virtual telecom operator.

With the license, we built

India’s first and only True Cloud contact center for enterprises! 🇮🇳

We do the heavy lifting of infrastructure and software on the cloud so that enterprises focus on engaging with customers.

Blue, Light, Azure, Purple, Line, Rectangle

4600

119828

0

Compared to last year,

we rose up to the challenge of
making this year even better.

Here’s how…

Powered

.

%

More Calls

0

0

7.5 Bn

10.7 Bn

(Thats more than the
world population!)

2022

2021

This year we connected 720 Mn people across the globe enabling over 94 Mn hours of conversations.

And we supported 38.4 Mn calls in just one day.

We also protected privacy of

with our flagship number
masking solution.

mn

0

We also protected privacy of

with our flagship number
masking solution.

mn

0

.

%

0

0

Rectangle, Font, Violet

2021

Bn

0

0

.

Azure, Blue, Rectangle, Aqua, Violet

2022

Bn

0

0

.

And Guess

the highest number of
SMSes in a day?

It's

0

0

Mn

.

Enabled businesses to send

46.5 Mn WhatsApp messages
turning into 279 Mn conversations!

250 businesses

sent a WhatsApp message every day to their customers.

Enabled businesses to send
46.5 Mn WhatsApp messages turning into 279 Mn conversations!

250 businesses

sent a WhatsApp message every day to their customers.

With a total

API hits on ExoSphere
cloud platform

Bn

%

And

software uptime

0

0

2.8 Bn

Rectangle, Font

Bot Conversations

1.4 Mn

Average no. of chatbot users in a day

2.1 Bn

Rectangle

Queries resolved

6.16 Mn

Building, House, Triangle

Highest number of queries answered in a day

million man-hours

0

0

.

AI Chatbots saved

YES! We made all of this happen

While also
keeping customers

happier than ever before

74902

94%

107467

Hours spent answering customer tickets and calls

Customer Satisfaction Score

Tickets resolved

Gesture, Font
Font
Smile, White, Font

We started supporting customers via Chat

Live Chats handles

Queries resolved by bot

6350

6240

And as the monsoon drew close, it started pouring awards

Product, World, Coat, Suit
Suit trousers, Dress shirt, Automotive design, Shoe, Smile, Tie, Collar, Gadget
Trousers, Coat
Coat, World
Vision care, Glasses, Smile, Beard, Collar
Font
Font

We took the CX baton
across the globe

Attending 65 events across 6 countries

Interacted with over 10,000 industry leaders

Fan, Entertainment

All thanks to #TeamExotel

All of this was made possible by a 1044 strong team working behind the scenes located at 127 cities across India.

And we never forgot to give back

to the society!

Through #ExoCares initiative, we partnered with Diya Ghar to continue supporting quality childhood and education for the migrant children.

Social group, Smile, Happy, Red
Smile, Human, Happy, Community, Red
Social group, Watch, Furniture, Smile, Fashion, Chair, Interaction, Fun, Happy, Red
Charity

A lot happened and a lot needs
to be done.
The work isn’t finished,
we’ve just begun.

As we set new goals, new ambitions

We dream, we pursue & conquer all inbhibitions.

Performing arts, Decoration, Entertainment
Performing arts, Purple, Light, Music, Fashion, Lighting, Entertainment, Pink, Concert, Violet
Automotive lighting, Font, Electricity

Happy New Year 2023!

Fan, Entertainment

A lot happened and a lot needs to be done. The work isnt’t finished,

we’ve just begun.

As we set new goals, new ambitions

We dream, we pursue & conquer all inbhibitions.

Performing arts, Decoration, Entertainment
Fan, Entertainment
Blue, Rectangle
Blue, Rectangle

AI Chatbots saved

37.8 million

2.8 Bn

6.16

Bot Conversations

Bot Conversations

man-hours